x-care

Our goal is to offer you the best services and protection plans in the market.

With X-CARE, all products purchased from X-cite will be up and running at all times due too the comprehensive and flexible protection plans.

X-CARE PACKAGES

1

EXTENDED WARRANTY

Extend your manufacturing warranty up to 3 years.

2

ACCIDENTAL WARRANTY

It is a guarantee of up to one year of accidental Damages.

3

COMBINED WARRANTY

Extend your manufacturing warranty up to 1 year and enjoy one year of accidental warranty.

WHY X-CARE?

Drops or Spills

If the product can’t be repaired, we’ll replace it if you accidentally damage it by dropping or spilling any liquid on it in the course of normal use.

Convenient Claim Support

We're here for you if something goes wrong.

Genuine Spare Parts Replacement

We'll replace your faulty parts with genuine spare parts.

Mechanical Failure

We’ll offer extended coverage on defects after the manufacturer's warranty ends.

Type of Warranty Categories
Price Sold onDeductiblesPrice Sold onDeductiblesPrice Sold onDeductibles
MinMaxRepairReplaceminMaxRepairReplaceMinMaxRepairReplace
600 SAR7000 SARNIL on Extended
99 SAR on Accidental
NIL on Extended
299 SAR on Accidental
600 SAR7000 SAR99 SAR299 SAR600 SAR7000 SARNILNIL- Mobiles
- Tablets
- Laptops
600 SAR7000 SARN/A199 SAR600 SAR7000 SARN/A199 SAR600 SAR7000 SARNILNIL- Smart Watches
200 SARNo CapNIL on Extended
99 SAR on Accidental
NIL on Extended
299 SAR on Accidental
200 SARNo Cap99 SAR299 SAR200 SARNo CapNILNIL- Home Appliances
- TVs
- Other Categories

General Rules:

Maximum Claims

(2 Repairs) or (1 Replacement) or (1 Repair & 1 Replacement) after that Policy will be void

In case of Replacement

Replaced item should be the same or the closest alternative in case same item is not available. In case of upgrade, difference will be paid by customer.

Incident to be reported within

Maximum of 14 days

Territory Covered

Kingdom of Saudi Arabia only

Renew & Transfer of Policy

Not Applicable

Certificate Refund

Within 7 days of Purchase if unit is sealed in brand new condition

Loss, Theft & Fire Protection

Not Covered

How can I repair my device?

1. You can visit the Salah El Din Maintenance Service Center to deliver the device.

2. You can contact X-cite call center at 920011064